Key Responsibilities:
- Provide first level of support regarding a spectrum of software used within a specific business sector
- Identify and Evaluate Technology Solutions
- Find the root cause of an application malfunction
- Own ticket and follow playbook
- Escalate ticket to Level 2 support if necessary
- Monitor jobs and infrastructure
- Document support procedure and test resolution in the playbook
- Meet agreed upon Service Level Agreement
Key Qualifications and Skills:
- Bachelor’s degree holder of any course, preferably, IT-related course
- 1-2 years experience in production support
- Competent in Windows, Unix or Linux operating systems
- Knowledge in database management and different operating systems
- Knowledge in a programming language and development tools
- Knowledge in ServiceNow and writing knowledge base articles
- Ability to diagnose & address application issues.
- Knowledge in systems analysis and database design is a plus
- Good interpersonal skills / teamwork, excellent problem-solving skills
- Good Analytical skills
- Good English communication skills
- Amendable to work during night shift, weekends, holidays, and shifting schedule
- Willing to extend overtime when required
Send your CV to careers@weave-solutions.com and we’ll reach out to you.
