Production Support

Key Responsibilities:

  • Provide first level of support regarding a spectrum of software used within a specific business sector
  • Identify and Evaluate Technology Solutions
  • Find the root cause of an application malfunction
  • Own ticket and follow playbook
  • Escalate ticket to Level 2 support if necessary
  • Monitor jobs and infrastructure
  • Document support procedure and test resolution in the playbook
  • Meet agreed upon Service Level Agreement

Key Qualifications and Skills:

  • Bachelor’s degree holder of any course, preferably, IT-related course
  • 1-2 years experience in production support
  • Competent in Windows, Unix or Linux operating systems
  • Knowledge in database management and different operating systems
  • Knowledge in a programming language and development tools
  • Knowledge in ServiceNow and writing knowledge base articles
  • Ability to diagnose & address application issues.
  • Knowledge in systems analysis and database design is a plus
  • Good interpersonal skills / teamwork, excellent problem-solving skills
  • Good Analytical skills
  • Good English communication skills
  • Amendable to work during night shift, weekends, holidays, and shifting schedule
  • Willing to extend overtime when required

Send your CV to and we’ll reach out to you.

production support